go_strive

At go_strive, we are committed to providing high-quality educational content and a seamless learning experience for our customers. As our products are primarily digital (video tutorials and virtual reality-based training materials), we have developed a clear refund and return policy to ensure transparency and fairness.

1. Digital Products – Video and Virtual Reality Content

Given the nature of our digital products (video tutorials and VR courses), we generally do not accept returns or offer refunds once the product has been accessed or downloaded. By purchasing our materials, you acknowledge that you are receiving immediate access to digital content, and as such, the right to cancel or return the product is waived.

However, if you encounter any issues with the quality or functionality of the materials, such as technical errors, playback problems, or missing content, please contact our support team at info@go-st-rive.homes within 7 days of your purchase. We will do our best to resolve the issue, which may include providing a replacement, a solution to the problem, or offering a partial refund if the content is deemed unusable.

2. Refunds

Refunds for digital content are only granted under exceptional circumstances, such as:

  • Technical Issues: If the content is not working as described (e.g., inaccessible video, broken VR features).
  • Duplicate Purchases: If you accidentally purchase the same product more than once, we will issue a full refund for the duplicate purchase.

Please note that refunds are not issued for:

  • User error (e.g., issues caused by incompatible devices, insufficient internet connection, or incorrect use of the product).
  • Change of mind after accessing or downloading the content.
  • Partial content access due to user device limitations.

3. How to Request a Refund

To request a refund or report an issue with your purchase, please follow these steps:

  1. Contact our customer support team at info@go-st-rive.homes.
  2. Provide your order number and a detailed description of the issue.
  3. Include screenshots or videos if necessary to help us better understand the problem.

Once your request is received, our team will review the situation and respond within 5 business days. If a refund is approved, it will be processed within 7-10 business days, depending on your payment method.

4. Cancellation Policy

As our digital content is delivered instantly upon purchase, cancellations are not applicable once the product has been accessed. If you need assistance or would like to discuss any issues with your purchase, please reach out to our support team.

5. Contact Us

If you have any questions about our refund and return policy or need assistance, feel free to contact us:

We value your satisfaction and are here to help you with any concerns related to our products.